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The Frustration Factor

How To Manage People Who Drive You Up The Wall

Gary A. Crow, Ph.D.

Do you ever have to work with people who absolutely, totally, and unequivocally drive you up the wall? Do you sometimes feel like climbing the wall all by yourself as the quickest way to escape from those people? Are there days when you struggle with the nearly irresistible impulse to turn into a ranting, raving maniac? Is there that one person who gets you so uptight that you don’t know whether to throw your office key in his face and walk out or just sit down and cry? If you are nodding “yes” to any of these experiences, you have had first-hand experience with The Frustration Factor.¬†Unless you are aware of the behavior patterns of the people Gary Crow calls players and are prepared to counter them, it is easy to become the foil for their antics.

The Frustration Factor is much the same as the virus causing the common cold. The symptoms are always about the same although the virus has many varieties. Players range from warriors to mainliners, from troublemakers to those who play B-t-B-By the Book. There are players who are aggressive and those who are passive, players who are extroverts and those who are introverts. This book describes and discusses all types of players and their techniques in detail and offers answers.

“People can drive you up the wall anywhere – in your office, at church, at home and at parties. Gary Crow studies them . . . he understands them.” Chronicle-Telegram

“Anyone who doesn’t suffer frustration must live on a very lonely island . . . but people will only continue to annoy you, unless you can learn to counter their behavior and stop them in their tracks!” Radio-TV Interview Report

GARY A. CROW is a native of McArthur, Ohio. He received his undergraduate degree in philosophy from Ohio University in Athens, and his M.S.W. and Ph.D. degrees in social work from The Ohio State University in Columbus. His professional experience includes thirty years in the mental health and substance abuse fields in Ohio and North Carolina. His eight previous books include Crisis Intervention and Suicide Prevention, The Functioning Of the Family System, and 101 Ways To Be a Better Manager. Crow is the Executive Director of the Lorain County Children Services Board in Ohio.

Cloth, 201 pages, 6×9
ISBN 0-944435-30-0
LC 94-79174

List price $19.95
Our price $14.97


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